Help — rove

Access & usage rules

Using Rove requires signing in to a Rove account.
A browser is off by default after it is first linked; Rove only works after you switch it on.
New-user usage time is granted by the Rove service. The amount is set by the operator and can change, so the account page always shows your real remaining time.
The granted window starts with your first successful Rove connection and then counts down in real elapsed time.
Turning Rove off, signing out and closing the browser do not pause the countdown.
When the window ends, Rove stops carrying your traffic.
One account uses one active browser session. Signing in from another browser takes the session over, and the earlier browser stops using Rove.
Signing in with another account in the same browser switches Rove to that account automatically. There is no device list and no manual revoke.

Rove decides per browser request with the routing rules built into the extension: local, private and directly reachable addresses stay on your own network, and everything else uses the Rove service.
The decision is made locally in the browser from the built-in rule list. Rove does not run a speed test and does not pick a fastest line in real time.
The Rove service carries HTTPS and secure WebSocket traffic on port 443. Plain http://, ws:// and other ports stay on your own connection.
Rove is a browser extension, not a system-wide VPN. Only the browser you install it in uses Rove; your other browsers and apps are unchanged.
Because the rules decide, no specific site is promised to be always direct or always carried by Rove.

If you purchased Rove access and want a refund, contact support within 24 hours of the payment.
Write from the account email and include the payment reference, so the request can be matched to the purchase.
The operator reviews the request and arranges the refund through the payment channel used for the purchase. Refunds are handled by a person: they are not automatic and not instant.
Refund questions are answered at [email protected].

Support email

[email protected]

Send email

WeChat ID

summer991100

Account, access, refund and privacy questions all go to this one address. Contacting support does not change your access by itself.